GENUINE

The company has a professional service team with skilled technical and noble character, which is ready to offer the customers with high-quality services to meet the needs of them.

1. Pre-sale service

　◆ Answer customer’s queries timely and patiently, explain the production’s performance and characteristics for customers fervently.

    ◆ In pre-market, we can provide detailed product description and the electronic directory, recommend suitable models according to customer’s materials handling requirements and make a detailed quotation. We also can provide videos about production workshops and the condition of machine running for customers to watch.

　◆ According to the information offered by customers, provide customers with purchase selection service and account invest costs and returns for the customers.   

2. While-sale service

　◆ Provide free field installation, debugging, technical guidance and operational training to customers;

3. After-sale service

    ◆ Reply treatment program within a quarter of an hour

　◆After receiving customer’s service notification, depart to the scene to solve the problem in two hours;

　◆ Establish perfect service files, do telephone interviews or specialist visits regularly, track equipment usage, closely coordinate with the user to achieve optimum working condition; provide recommendations of equipment daily maintenance.

    ◆ Establish a perfect system to supply spare parts and a security system of after-fitting market.

4.Assurance

    ◆ During the guarantee period, offer a regular service to the production and offer life maintenance services to the whole machine.

　◆ There are all kinds of construction machinery parts, wearing parts and imported parts to meet the customer’s demand.

5、Installation and Commissioning

   ◆ The installation and commissioning to after-sale product is basic content of after-sale service, the continuation of marketing efforts, an important step to ensure the normal operation of equipment, and the reflection of highly response to you.

   ◆ During the installation and commissioning, experienced technicians and engineers would be sent to the site to make proper installation and commission for your equipment.

   ◆ During the commissioning, please give recognition and acceptance of your equipment’s performance and parameter.

   ◆ During the commissioning, after-sale staff would give you a detail introduction of the using knowledge, notice points, security considerations, product service system and parts supply system, repair system of the equipment.